Call Center Manager Job at Powerhouse Home Service LLC, Fort Myers, FL

T0Jsem81UDZBaFRicDhEMHJZbVVmSWI5akE9PQ==
  • Powerhouse Home Service LLC
  • Fort Myers, FL

Job Description

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose Powerhouse Home Services

  • Competitive pay
  • Medical Insurance – We offer Health, Vision, and Dental.
  • Work life balance – We off paid time off.
  • 401k Plan with a company match.
  • PAID TRAINING

The Big Task

You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.

Key Sub Tasks

  • Lead and train staff on the best ways to convert calls into booked service appointments.
  • Manage dispatch to ensure the right technicians are matched to every job.
  • Author and refine call scripts so they’re clear, compelling and result in more appointments.
  • Become an expert of your market, know the customer needs and how best to engage them. 
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales.
  • Formalize a coaching and training platform that’s cost effective and measurable.
  • Show employees how their individual contributions matter to the company’s success.
  • Ensure sufficient staffing to match the business demand and seasonal spikes.

Desired Skills and Experience

  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Powerhouse Home Services by visiting  

When you're ready, please email us at Level-Up@powerhouseswfl.com

Equal Opportunity Employer

Job Tags

Seasonal work, Work at office, Work from home,

Similar Jobs

TeamHealth

HCA FLORIDA MEMORIAL HOSPITAL - EM PEDS - STAFF PHYSICIAN Job at TeamHealth

 ...medicine (PEM) physician to join our exceptional team at Memorial Hospital-Jacksonville - a leading medical center in beautiful...  ...medicine with TeamHealth at Memorial Hospital-Jacksonville. About HCA Florida Memorial Hospital - California Applicant Privacy Act... 

Chili's Grill & Bar

Bartender - Nasa Chili's Job at Chili's Grill & Bar

Job Opportunity At Chili's Our bartenders mix more than a great drink! They serve amazing food and drinks while creating a lively atmosphere with hospitality that is absolutely Chili's. If you take pride in providing great service and love making people feel special...

Remington & Vernick Engineers

Engineering Internship Job at Remington & Vernick Engineers

 ...Description POSITION SUMMARY: The Engineering Intern is a college student in an...  ...parking facilities. We are seeking Civil, Mechanical, Electrical, Structural, Engineering...  ...university What We Offer Paid internship with mentorship from experienced engineers... 

Bellefaire JCB

Therapeutic Behavioral Service Specialist - Residential Job at Bellefaire JCB

 ...The Therapeutic Behavioral Service (TBS) Specialist, under the administrative/clinical supervision of the Clinical Director of Clinical...  ...national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal... 

GenZJobs

Medical Courier - $10,000 GUARANTEED! Job at GenZJobs

Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix! Veyo is a mission-driven company helping individuals get to and from their non-emergency medical appointments...