Job Description
Role Name: Change Management Lead
Location: Chicago, IL
Hybrid
Rate: $110/hr
JOB DESCRIPTION:
"Role Summary
The CRM Change Management Lead will spearhead organizational change initiatives tied to the rollout and optimization of CRM platforms eg Microsoft Dynamics 365 Salesforce This role is pivotal in driving user adoption minimizing resistance and ensuring business continuity across sales service and marketing functions The ideal candidate will be a strategic thinker with handson experience in CRMenabled transformation stakeholder engagement and change enablement across enterprise environments
Key Responsibilities
Strategy Planning
Develop and execute CRMspecific change management strategies aligned with business goals
Conduct change impact assessments and readiness evaluations across business units
Define success metrics and track adoption utilization and proficiency
Stakeholder Engagement
Build and manage a Change Agent Network across sales service and IT teams
Partner with executive sponsors program managers and platform owners to align change efforts
Facilitate workshops and governance forums to drive alignment and resolve resistance
Communication Enablement
Design and deliver targeted communication plans and training programs
Create CRM onboarding journeys tailored to different user personas
Ensure consistent messaging across channels and geographies
Monitoring Reporting
Track and report on change KPIs including adoption rates feedback loops and business impact
Maintain dashboards and readiness reports to inform leadership and guide interventions
Document all change activities and maintain auditready records
Required Qualifications
Bachelors degree in Business Organizational Development or related field Masters preferred
10 years of experience in change management with 5 years focused on CRM implementations
Certifications PROSCI PMP CCMP or equivalent"
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