Job Description

POSITION SUMMARY

This position is responsible for managing major business accounts and providing order management and customer care to the Corporate Sales Team. Main duties include customer service support, order management, preparation for electronic and manual order entry, account maintenance and sales support to the Corporate Sales Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Major responsibilities:

Must have excellent verbal and written communication skills in order to interact professionally with customers and employees at all levels of the organization
Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
A proven ability to use discretion in working with confidential information is essential.
Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
Extensive knowledge in order entry and customer service within CCS
Strong customer service skills
Inbound calls (i.e. external customers, internal callers, transfers, questions, etc.)
Process a variety of orders
Customer service requests
Emails
Emailed Holds Report and Holds Worker Console
Viewer System Console
Support Management Dashboard in Salesforce
Customer Contact Tool
Proficiency in MS Office
Proficiency in MS Excel
Must be a team player

Other customer service duties may be assigned

Proficiency in MS Office
Proficiency in MS Excel

Job Tags

Remote work,

Similar Jobs

Digitas Health

Copy Editor Job at Digitas Health

...secondlargest media counsel and buying group, and a leader in digital communications.Web: | Facebook: | Twitter: OverviewCopy Editor is responsible for the editorial and style accuracy of all projects produced for two clients on this brand team. The Copy Editor...

Mesa Laboratories, Inc.

NetSuite Administrator Job at Mesa Laboratories, Inc.

...keep industry moving, and ensure the safety of products we use every day.Job SummaryLead the future of NetSuite at Mesa Labs! As our most senior ERP administrator, youll drive global optimization efforts and play a critical role in how we scale our systems, processes...

Medallia, Inc.

Marketing, Senior Manager, ABM (San Francisco) Job at Medallia, Inc.

...The Role and Team As part of our Global Demand Generation team, you will be responsible for developing and executing strategic ABM programs to drive revenue growth within target enterprise accounts. This highly crossfunctional role will collaborate closely with field...

Specialty Professional Services

Travel Critical Access Hospital Staff RN - Med-Surg & ED Job at Specialty Professional Services

...employees, comprehensive health benefits are available through United Healthcare, which includes major medical, prescription, and hospitalization coverage. There is a 60-day probationary period before signing up for the medical plan, and premiums are deducted pre-tax for...

Huntington Learning Center

Tutor- Montgomery, AL Job at Huntington Learning Center

...respected in the field of education, and youll be earning money in a flexible working environment we offer after school, weekend, and summer instructional hours . Responsibilities include: Provide one-on-one or group tutoring sessions to students in various...

Customer Service Associate - Work From Home Job at 1-800-Flowers Family of Brands, United States

TXh0em9aNytCaFRYbzhUd3FZdVNlNHIrZ1E9PQ==