Job Description

Credit Counseling Program Manager

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

Our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

Works under minimal supervision to educate members one-on-one and in groups through counseling sessions and the financial literacy program. Provides counseling and recommendations after thorough review of the member's financial circumstances. Provides assistance to the member in managing their finances utilizing the Credit Counseling Program members' action plans for increased financial stability and success. Teaches financial education to people of all ages and participates in community events and projects centered around financial literacy.

Essential Duties and Responsibilities

• Maintains a broad and current knowledge base of the industry. Understands the impact of developments and trends on the industry and the organization. Makes informed decisions.
• Ability to develop, implement and present a Financial Literacy Program to members, existing SEGs and City government agencies that promotes fiscal responsibility. Help to meet the financial needs of the member by educating them on MECU's products and services.
• Comes across as confident and well-prepared when making group presentations. Makes effective use of visual aids or presentation software and looks at ease while handling questions from the audience. His/her presentations hold the audience's attention and tend to be the right length for the amount of information covered.
• Maintains an established standard of work. Masters new tasks and routines. Maintains an established level of personal reliability and punctuality. Meets deadlines and commitments. Keeps work up to date.

Preferred Qualifications

• High School Diploma or General Education Degree (GED) required.
• One (1) to two (2) years' experience in a financial institution required.
• Two (2) years' experience in credit counseling/debt management preferred.
• Must obtain and/or maintain Financial Counseling Certification within the state of Maryland.
• Ability to present information to individuals or large groups.
• Proficient with Microsoft Office products including Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Excellent organizational, verbal and written communication skills.

Competencies Required:

• Ability to perform minor math calculations
• Knowledge of loan policies and procedures
• Knowledge of credit bureau information
• Knowledge of fundamental lending concepts and practices
• Ability to travel to various branch and partner locations with the Baltimore region
• Excellent interpersonal communication skills
• Ability to write routine reports and correspondence
• Ability to work independently and as part of a team
• Ability to be detailed oriented and deliver accurate work
• Ability to work in a fast paced member-focused environment
• Ability to adapt to different roles as needed
• Analytical and problem solving skills
• Ability to report to work as scheduled, flexibility to deal with unexpected events and occasionally attend meetings or events that may occur outside of regularly scheduled work hours.

Salary Range per hour, depending on experience and qualifications: $20.28 - $29.42

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. Tuition Assistance: Continue your education and professional development with our tuition assistance program. Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. Parking Discounts: Enjoy discounted parking to make commuting easier. Long-Term Care Insurance: Prepare for the future with long-term care coverage options. Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family.

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks.

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