Job Description

Job Description Definition: As a part of the ATCAA Housing team, the Housing Resources Coordinator II Emergency/Transitional Housing (ETH II) plays an essential role in ATCAA as a whole. Under the general supervision of the Housing Programs Manager, the ETH II is responsible for implementing and operating housing programs including but not limited to emergency and transitional housing, rental assistance and basic financial literacy instruction. Supervisor: Amador Housing Resources Program Manager or Housing Director Supervises: Assistants, volunteers, trainees Job Duties and Responsibilities Related to This Position Be trained and available for temporary assignment or re-assignment for all ATCAA Housing Resources programs according to staffing needs; Cross-train on coordinated assessment, intake and eligibility guidelines for all ATCAA Housing programs including but not limited to street outreach, emergency shelters, transitional housing, rental assistance, financial literacy instruction, housing counseling, credit counseling and other Housing programs that may be created; Staff the emergency or transitional housing facilities, conduct operations of emergency shelter or transitional housing, maintain safety and security of facilities; Perform site operation of emergency shelters and transitional housing including the following: inventory and purchasing, staff scheduling and staff substitutions; Deliver high quality rapid re-housing services that include group classes and private setting, local housing search, rental assistance, Fair Housing guidance and referrals, debt management, credit repair, written client work plans, case follow-up and scheduling of additional Housing Resources and other ATCAA services as needed; Create written rapid re-housing plans for homeless households through coordinated assessment, charting of income, assets, debts and other financial data; customize rapid re-housing plans for homeless households that will become renters to best meet financial and housing needs; Cross-train on daily operations of all ATCAA Housing programs and maintain proficiency at site operation of emergency shelters and transitional housing through regular updates and training; Prepare housing services program evaluations and monitor client outcomes, collate customer feedback and program evaluation forms. Prepare reports on findings and review with Program Director and Agency Executive Director regularly; Perform household housing needs assessments and complete intake packets with clients for ATCAA Housing according to program guidelines; Perform data entry for clients of ATCAA Housing programs in multiple online systems; Maintain confidential client files and other confidential client information according to ATCAA policies; Participate in regional housing and homeless services associations including but not limited to the Central Sierra Continuum of Care, Northern California Housing Counseling Network and Northern California Homeless Roundtables; Participate in marketing housing resources services to the community through outreach efforts such as Health Fairs, Job Fairs, county fairs, annual homeless surveys and other community events, fundraisers and collaborations; Assist the Housing Resources Director as needed. General Duties and Responsibilities Demonstrate and encourage a professional and positive attitude in all job related activities; Maintain confidentiality in accordance with standards as outline in the “Statement of Confidentiality and Ethics”; Accomplish all work activities in a safe and timely manner within assigned guidelines and consistent with ATCAA’s Personnel Policies and Operating Procedures; Report and/or correct deficiencies that constitute immediate threats to health and safety; Meet performance goals and outcomes established through annual evaluation process; Work in partnership with all ATCAA staff and volunteers to provide high quality customer service and to ensure efficient and effective delivery of housing services; Keep current on available community resources for housing and housing services relative to major responsibilities; Maintain well-organized office or housing facility operations; Complete other tasks as assigned by the supervisor which are consistent with the definition and intent of the job description. Minimum Qualifications Meet all federal/state licensing requirements and/or program requirements necessary for this position: possess a continuously valid California driver’s license and an acceptable driving record, fingerprint clearance, and TB test; Professional experience in a non-profit or other setting where the target population served is low-income families and individuals; Demonstrate excellent written and oral communication skills during written application and practical testing during interview; Demonstrate good written and oral communication skills during written application and practical testing during interview; Demonstrate proficiency with computers and Microsoft Office programs, including Word, Excel and email; Prefer professional experience working with diverse populations and volunteers; Have experience and level of comfort with community outreach, marketing, and public and media relations; As part of direct case management, have and utilize at a minimum, an intermediate knowledge of alcohol or drug abuse to successfully provide and/or coordinate services and referrals to meet the housing stabilization plan; As part of supervision of transitional and shelter operations, use and continue to an intermediate knowledge of communicable diseases, so that residents are protected and follow established and current guidelines for the health and safety of residents; As part of the food program for shelter residents, obtain yearly/bi-yearly trainings and certification from the Child and Adult Care Food Program; As part of shelter and transitional supervision, be available for off-hour emergency call backs to access and provide appropriate action; As part of case management and shelter safety, possess at a minimum, an intermediate knowledge of mental health diagnosis and medications so that appropriate and/or emergency interventions are provided that ensure the safety of all residents. Working Conditions Work takes place in a normal office environment at ATCAA’s Housing Resources offices or housing facilities with occasional standing and computer work for extended periods and some lifting required (20-40 lbs.). The salary for this position is conditional on ATCAA receiving funding for the fiscal year. This position may entail working after hours to attend community and/or business meetings. #J-18808-Ljbffr Amador-Tuolumne Community Action Agency

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