Job Description

Position: ServiceNow Developer

Location: Omaha, NE

Job Type: Contract

Overview:

We are seeking an experienced ServiceNow Developer with a strong background in Out-of-the-Box (OOB) ServiceNow development and hands-on experience in the Railroad industry domain. The role will focus on building and enhancing Personal Injury (PI) and Recordable Environmental Incident (REI) workflows within ServiceNow.

The ideal candidate will bring a deep understanding of incident management, regulatory compliance, and field operations relevant to railroad safety and environmental reporting. Experience with Health & Safety modules is preferred but not mandatory.

Key Responsibilities:

Design, develop, and configure OOB ServiceNow applications to support Personal Injury (PI) and Recordable Environmental Incident (REI) workflows.
Collaborate with business stakeholders and process owners in the Railroad domain to gather requirements and translate them into technical solutions.
Leverage Flow Designer, UI Policies, Client Scripts, Business Rules, and Script Includes to deliver scalable and maintainable solutions.
Integrate ServiceNow with other enterprise systems as needed to support safety and compliance reporting.
Customize and enhance forms, notifications, and reports using ServiceNow best practices.
Perform unit testing, defect resolution, and participate in UAT.
Provide technical documentation and support for ongoing platform improvements.

Required Skills & Experience:

4-7 years of hands-on experience in ServiceNow development (customizations, configurations, and integrations).
Strong understanding of OOB ServiceNow capabilities - able to configure without over-customization.
Experience developing workflows for Railroad operations, safety incidents, or regulatory reporting.
Proficiency in JavaScript, Glide API, and ServiceNow scripting.
Knowledge of Flow Designer, Service Catalog, Incident/Problem/Change modules, and Notifications.
Familiarity with REST/SOAP integrations within ServiceNow.
Understanding of ITIL processes and ServiceNow platform architecture.

Nice-to-Have Skills:

Experience with ServiceNow Health & Safety or HR Service Delivery modules.
Exposure to Environmental, Health & Safety (EHS) use cases.
Background in Railroad operations, transportation, or industrial safety workflows.
ServiceNow certifications (CSA, CAD, CIS - HR or ITSM) are a plus.

Job Tags

Contract work,

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